IFMA, ISS and The Copenhagen Institute for Futures Studies have initiated a project on the future of service management in facility management (FM) and corporate real estate (CRE). “ISS 2020 Vision: The Future of Service in FM and CRE” is the fifth installment of the ISS 2020 Vision white book series. Members of IFMA will receive an abstract of the report, and the full report will be released at IFMA’s 2016 World Workplace Conference and Expo in San Diego, California, USA.
This survey seeks to derive insights into the future of service and especially Service Management by unfolding the latest trends and drivers that will shape customer standards, service standards, technology and input on what constitutes excellent service towards 2020 and beyond. The survey will take less than 10 minutes to complete, and your opinions will make a significant contribution to our research.
The survey will be active from May 19 to June 9, 2016, close of business (CST).
Participants will have the opportunity to participate in a raffle for a 9.7 iPad Pro. The drawing will be held in late June or early July. Should you need any information on this effort, please do not hesitate to contact Nick Rocha, Manager of Benchmarking and Analytics at
Nickalos.rocha@ifma.org or
+1-713-993-7633.
Follow this link to the Survey:
Take the Survey
Or copy and paste the URL below into your internet browser:
https://ifma.co1.qualtrics.com/SE?Q_DL=3mTg5OXLzcMrOrX_dairofp4oEcJJuB_MLRP_bjWYSogxC1eL1d3&Q_CHL=email